Refund & Returns Policy
At Dexrovia Regal Atelier, we want you to be satisfied with every purchase. Our returns and refund process is designed to be fair, transparent, and as convenient as possible for our valued customers.
1. 7-Day Return Period
If you are not completely happy with your purchase, you may return eligible items within 7 days of receiving your order. Please ensure that items are in their original, unused condition with all tags and packaging intact.
2. Items Not Eligible for Return
- Personal care and hygiene products
- Perishable or consumable goods
- Customized or made-to-order items
- Items marked as "Final Sale"
If you have questions about a specific item’s eligibility, feel free to contact us prior to purchase.
3. How to Start a Return
- Contact us at info@dexroviaatelier.com within 7 days of receiving your item, or call us at +63 955 236 2800.
- Provide your order number, item details, and reason for return. Our team will guide you through the next steps.
4. Processing Your Refund
- Once your return is received and inspected, we’ll notify you by email or phone.
- Approved refunds are processed within 7 business days and will be issued using your original payment method or as store credit, as appropriate.
5. Exchanges
If you need to exchange an item for a different variant (such as size or color), let us know. Exchanges depend on available stock. If an exchange isn’t possible, you may choose to receive a refund or store credit.
6. Return Shipping
- Customers are responsible for the cost of shipping returns unless the item is defective or we made an error in your order.
- We recommend using a trackable shipping service for your peace of mind.
7. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please notify us within 48 hours. We will arrange for a replacement or refund as quickly as possible.
8. Still Have Questions?
Our customer service team is happy to help! Contact us at info@dexroviaatelier.com or call +63 955 236 2800 for assistance.